TOBI, the Vodafone Bot Experience
voice consistency in the customer
journey with chatbot and IVR system?
- Evaluation of the voice used for chatbots and IVR against the brand definition
- Creation of a voice and sound moodboard in line with the brand
- Evaluation of the IVR system service design and optimization for voice
We created a simplified scheme for the service design with voice and UX sounds.
16 voices samples and UX sound moodboards
12 participants for expert voice evaluation
3 workshops and an internal audit